Return Policy

DOWNLOAD RETURNS FORM

 

DAMAGED OR DEFECTIVE GOODS

In the event that the product is faulty or defective for whatever reason, please email support@gohardcore.com with your name, order number and a detailed explanation of the defect, and where possible, please provide a digital photograph to help us process your query quickly. We will then reply to you as soon as we can and will tell you what to do next. Do not send the product back before we have authorised you to do so.

INCORRECT ITEM

If you have received an incorrect item, please ensure you return the goods in their original condition within 14 days of them arriving with you. The returned goods are your responsibility until they are delivered to our returns department. For your protection, we recommend you use a postal service that insures you for the value of the goods you are returning. Upon satisfactory receipt of the returned product and confirmation that the item shipped was incorrect, we will refund your postage and either arrange for a replacement to be sent to you or we will refund you the cost of the product.

WRONG SIZE

If the product doesn’t fit you, then please arrange for it to be returned to the address below. Please ensure you return the goods in their original condition within 14 days of them arriving with you. The returned goods are your responsibility until they are delivered to our returns department. For your protection, we recommend you use a postal service that insures you for the value of the goods you are returning. Upon satisfactory receipt of the returned product we will issue you with a refund to the cost of your items. The cost of returning the item to us is your responsibility and the item is your responsibility until it reaches us. The original shipping charges are non-refundable unless the item is faulty or a mistake by us.

RETURNS ADDRESS

In case you have mislaid your Returns Label, the address to send returns to is:

ALPHA CREATIONS LTD.
125 Eastern Avenue
Ilford
Essex
IG4 5AN